We are constantly striving to be accountable to our staff, our community and the wider environment
We have developed a comprehensive strategy to manage our corporate and social responsibility, which is always evolving and being added to. It covers a few key areas including within the workplace, our market sector, the community, and our responsibility to the environment.
In the workplace
Not only do we operate an equal opportunities policy towards recruiting new team members, but once recruited we aim to develop our people to the best they can be through a programme of continuing personal and professional development. This development is a fundamental strand of the Chartered Institute of Payroll Professional’s Payroll Assurance Scheme (PAS) which we are accredited for.
Delivering a payroll service can be a high pressure, deadline driven process but throughout we aim to have a motivated and happy team and ensure staff retention. We encourage staff development and wellbeing through the promotion of good working practices and by empowering our people to contribute to the development of innovative payroll solutions.
In the marketplace
Dataplan’s growth and sustainability as a business is based on creating strong relationships with our clients and suppliers.
When we provide excellence in service to our customers, those same customers refer future business to us. Below par service breeds unhappy customers who vote with their feet. So our aims are to maintain a 99% plus retention rate and overall customer survey satisfactions of excellent or higher at 95%
We do this by investing in our people, our customer care programmes, our ISO quality management systems and our plain English approach to the complex areas of payroll and pensions. Unlike some payroll providers, our pricing is transparent and open. No hidden extras or nasty invoice surprises.
When it comes to suppliers, we work with a small number of carefully chosen suppliers who we commit to treating fairly including payment on time. We choose suppliers, local where possible, based on quality in service delivery and their ethical standards.
In the community
We want to have a positive impact on the communities in which we work, live and operate. Understanding those communities is very important and we encourage our people to actively take a place in our community, for example working with the local authority on various ventures.
We also aim to be a responsible employer recruiting from our local area and developing students through to qualified payroll professionals. All of our team work from our UK base in Grimsby, including processing teams and our software developers. We never outsource abroad.
We also actively support a number of local charities and causes through our own fundraising activities. We operate a payroll giving scheme and also support where possible charities nominated by our employees. Further afield we help many other charitable organisations deliver their own objectives by promoting and providing our own services at discounted rates.
Launched in 2020, our Carbon Positive Pledge is the latest addition to our CSR policy. Our new carbon positive strategy is leading the way in the payroll sector with our aim to move beyond being carbon zero to being carbon positive and create an environmental benefit by removing additional carbon dioxide from the atmosphere.
Our strategy involves several steps to address changes that we as an outsourcing business can make including:
- Taking up carbon zero paper sources to replace previous alternatives
- Encouraging our customers to move to ePayslips to reduce the amount of payslips printed and posted
- Utilising video conferencing and incentivising sustainable travel to reduce the amount of business travel
- Investing in renewable energy and switching to carbon zero energy suppliers
- Maximising recycling and minimising the use of single use products
- Offsetting any carbon that we cannot cut by planting trees